Introduction Transnational Management Associates Limited (trading as TMA World and Country Navigator) respects the privacy of its customers, suppliers and partners. We have therefore formulated and implemented a policy on complete transparency regarding the processing of personal data, its purpose(s) and the possibilities to exercise your legal rights in the best possible way. For employees, we have formulated a separate privacy policy, available upon employment and upon request. This privacy policy pertains to processing by Transnational Management Associates Limited (trading as TMA World and Country Navigator) by means other than through Country Navigator. For Country Navigator, we have formulated a separate privacy policy, which can be found on the Country Navigator Platform. This privacy policy pertains to processing by Transnational Management Associates Limited (trading as TMA World and Country Navigator) by means other than through the use of cookies. We have formulated a separate cookie policy, which can be found here. Definitions Party responsible for processing personal data: Transnational Management Associates Limited (trading as TMA World and Country Navigator); with registered address at Ashcombe House, 5 The Crescent in United Kingdom and company registration number 2443521 (the “Controller”).Data Protection Authority: The Data Protection Authority of the United Kingdom.Data Protection laws:For European citizens or residents, the EU GDPR 2018; the EU e-privacy directive 2002 (soon to be replaced by the EU e-privacy regulation);For UK citizens or residents, the UK GDPR 2020 and the UK Data Protection Act 2018and/or the national laws of the United Kingdom. Collection of data Your personal data will be collected by Transnational Management Associates Limited and its data processors.Personal data means any information relating to an identified or identifiable natural person (‘data subject’).An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. The types of personal data we may process: Identification information Your full nameYour address and postcodeYour job titleYour company nameYour company addressYour business emailYour phone number User information Your IP addressBrowser typeOperating systemAccess times; andReferring website addresses Purposes Transnational Management Associates Limited processes personal data for one or more of the following purposes: To provide news and updates on our servicesTo ensure that the content on our Website is presented in the most effective manner for you and your computerTo enable you to use the interactive features of our WebsiteTo provide products and services that you have requestedTo develop and improve our products and servicesFor our internal record keepingTo contact you to answer any queries you may haveTo contact you for market research or marketing purposes where you have given us permission to do so How we collect, store or otherwise process your data: The following business processes describe how we may collect, store or otherwise process the types of personal information set out in the table above: Collection of cookies, subscription to newsletter or filling out the contact form on the website(s);Analyse trends and profiles, for our legitimate interest to aim to enhance, modify, personalise and improve our services and communications for the benefit of our customers;Process and respond to support requests, enquiries and complaints received from you through use of business email;Provide services and products requested and/or purchased by you and to communicate with you about such services and/or products. We do this as necessary in order to carry out a contract with you and in accordance with our legitimate interest to operate a business;Carry out administrative activities such as invoicing and collecting payments either locally on devices or using cloud-services;Store and exchange personal information contained in documents through email and cloud-services;Marketing and customer acquisition through email or using cloud-services. Sharing data with third parties We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your Personal Data outside the United Kingdom. If we do, you can expect a similar degree of protection in respect of your Personal Data. We will only share your Personal Data with third parties in accordance with the GDPR and as outlined in the legal justification table above. We share your personal data with the following enterprise third parties. We also share your data with SME third parties, details of which are available upon request. You will be notified when we have engaged with a new third party recipient of your personal data. Microsoft Office 365 What it’s used forEmail provider, Document storage service, Office softwarePart of the business process-Email, Digital storage of documents, Software tools and applicationsTypes of information sharedBusiness dataWho the information is aboutCustomers, Employees, Contractors, SuppliersSecurity measuresPhysical security such as access controls, clean desk policy and CCTV; Access controls and prevention of unauthorised access on the basis of roles and strong authentication methods; All data is encrypted at rest and access is only permitted via encrypted channels (e.g. SSL); Data is minimised and regularly deleted according to national retention periods. Pipedrive What it’s used forCustomer relationship managementPart of the business process-Marketing, Software tools and applicationsTypes of information sharedBusiness dataWho the information is aboutCustomersSecurity measuresPhysical security such as access controls, clean desk policy and CCTV; Access controls and prevention of unauthorised access on the basis of roles and strong authentication methods; All data is encrypted at rest and access is only permitted via encrypted channels (e.g. SSL); Data is minimised and regularly deleted according to national retention periods. Asana What it’s used forTask management or work planningPart of the business process-Software tools and applicationsTypes of information sharedIdentification, Business dataWho the information is aboutCustomers, Employees, Contractors, SuppliersSecurity measuresPhysical security such as access controls, clean desk policy and CCTV; Access controls and prevention of unauthorised access on the basis of roles and strong authentication methods; All data is encrypted at rest and access is only permitted via encrypted channels (e.g. SSL); Data is minimised and regularly deleted according to national retention periods. Calendly What it’s used forAppointment scheduling toolPart of the business process-Software tools and applicationsTypes of information sharedIdentificationWho the information is aboutCustomersSecurity measuresPhysical security such as access controls, clean desk policy and CCTV; Access controls and prevention of unauthorised access on the basis of roles and strong authentication methods; All data is encrypted at rest and access is only permitted via encrypted channels (e.g. SSL); Data is minimised and regularly deleted according to national retention periods. International data transfers The third parties we have engaged for the abovementioned business process may transfer your personal information to outside of the United Kingdom. Transnational Management Associates Limited (trading as TMA World and Country Navigator)’s third party processors take all necessary measures to ensure the confidentiality, availability and integrity of personal data and to comply with the GDPR with regards to international data transfers. The international nature of its compliance certifications, as well as far-reaching technical security measures (including but not limited to encryption of the personal data, making the data illegible to an unauthorised recipient) are sufficient to ensure that the data subjects continue to benefit from the fundamental rights they are entitled to under the GDPR. Transnational Management Associates Limited (trading as TMA World and Country Navigator) relies on processing agreements with these sub-processors that include the model clauses (or “Standard Contractual Clauses”) which have been tested on the adequacy of its protection with regards to the specific sub-processing activities carried out in this particular subprocessing relationship. Additional security measures are taken to safeguard the international data transfers: Encryption;Anonymisation;Pseudonymisation. Storage and protection of data Your data is protected by Transnational Management Associates Limited (trading as TMA World and Country Navigator) and its processors in pursuance to all legal requirements set by the relevant data processing laws. Transnational Management Associates Limited (trading as TMA World and Country Navigator) has taken technical and organisational security measures to protect your data and requires its data processors to meet the same requirements. Transnational Management Associates Limited (trading as TMA World and Country Navigator) has signed processing agreements with its processors to ensure an adequate level of data protection. The following security measures are taken by Transnational Management Associates Limited (trading as TMA World and Country Navigator) to protect your personal data in the course of the listed business processes: Organisational security measures Staff Transnational Management Associates Limited (trading as TMA World and Country Navigator) staff members are required to conduct themselves in a manner consistent with Transnational Management Associates Limited (trading as TMA World and Country Navigator)’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards.All staff members undergo appropriate background checks prior to hiring and sign a confidentiality agreement outlining their responsibility in protecting customer data. We continuously train staff members on best security practices, including how to identify social hacks, phishing scams, and hackers. Access controls Transnational Management Associates Limited (trading as TMA World and Country Navigator) maintains your data privacy by allowing only authorised individuals access to information when it is critical to complete tasks for you. Transnational Management Associates Limited (trading as TMA World and Country Navigator) staff members will not process customer data without authorization. Data hosting As a rule, data is hosted within the United Kingdom, but it is possible that we might transfer personal data to countries within the EEA, to the UK or in exceptional circumstances outside of those areas. We ensure that we comply with the GDPR and the DPA when sending data overseas by relying on data processing agreements containing standard contractual clauses with our sub processors or by taking additional measures to secure this data transfer, such as anonymisation. Physical security The data centres on which personal data is hosted are secured and monitored 24/7 and physical access to facilities is strictly limited to select staff. Technical security measures All devices which are used to access personal data for which we are responsible are secured with antivirus software, firewalls, encryption and access management. We regularly update operating systems and software to ensure vulnerabilities cannot be exploited. We carry out regular vulnerability scanning of our website and have engaged credentialed external auditors to verify the adequacy of our security and privacy measures. Your rights regarding information Each data subject has the right to information on and access to, and rectification, erasure and restriction of processing of his personal data, as well as the right to object to the processing and the right to data portability. For British citizens or residentsYou can exercise these rights by contacting us at the following email address: hvanderlinden@tmaworld.com. Each request must be accompanied by a copy of a valid ID, on which you put your signature and state the address where we can contact you. Ensure that you write “Data Request” in the subject line of your email. Within one month of the submitted request, you will receive an answer from us. We will not charge you for submitting your request unless the request is manifestly unfounded or otherwise unreasonable in its nature. Depending on the complexity and the number of the requests this period may be extended to two months. For European citizens or residents:You can exercise these rights by contacting our European representative: Naq Cyber B.V.;Contact: Nadia KadhimAddress: Vlamingstraat 4, 2712BZ Zoetermeer, NetherlandsEmail: privacy@naqcyber.com This representative may be contacted at any time for inquiries or complaints related to the processing of your data if you are a European national or resident. You may contact our representative to exercise your rights as described in this privacy policy. When contacting our European representative, always mention our name and the nature of your request or inquiry in the subject of your email. Marketing You may receive commercial offers from Transnational Management Associates Limited (trading as TMA World and Country Navigator). If you do not wish to receive them (anymore), please send us an email to the following address: hvanderlinden@tmaworld.com and ensure that you write “Data Opt-Out” in the subject line of your email.Your personal data will not be used by our partners for commercial purposes.If you encounter any personal data from other data subjects while visiting our website, you are to refrain from collection, any unauthorised use or any other act that constitutes an infringement of the privacy of the data subject(s) in question. The collector is not responsible in these circumstances. Data retention The collected data are used and retained for the duration determined by law. You may, at any time, request your data to be deleted from any Transnational Management Associates Limited (trading as TMA World and Country Navigator) account, system or other data processing medium in accordance with the process described above. International data transfers Microsoft Office 365 Third party headquarter address1 Microsoft Way, Redmond, WA 98052, United StatesThe primary location of processing is the USA.Personal data collected by Microsoft Office 365 may be stored and processed in any country where Microsoft Office 365 or its affiliates, subsidiaries, or service providers operate facilities.Safeguards (art. 45 GDPR)Standard Contractual ClausesAdditional safeguards (Schrems II)EncryptionAnonymisation where possiblePseudonymisation where possibleFor more information, see Microsoft Office 365’s Privacy Policyhttps://www.microsoft.com/security/business Pipedrive Third party headquarter addressMustamäe tee 3a, Tallinn 10615, EstoniaThe primary location of processing is the USA and EEA.Personal data collected by Pipedrive may be stored and processed in any country where Pipedrive or its affiliates, subsidiaries, or service providers operate facilities.Safeguards (art. 45 GDPR)Standard Contractual ClausesAdditional safeguards (Schrems II)EncryptionAnonymisation where possiblePseudonymisation where possibleFor more information, see Pipedrive’s Privacy Policyhttps://www.pipedrive.com/en/privacy Asana Third party headquarter address1550 Bryant St #200, San Francisco, United StatesThe primary location of processing is the USA.Personal data collected by Asana may be stored and processed in any country where Asana or its affiliates, subsidiaries, or service providers operate facilities.Safeguards (art. 45 GDPR)Standard Contractual ClausesAdditional safeguards (Schrems II)EncryptionAnonymisation where possiblePseudonymisation where possibleFor more information, see Asana’s Privacy Policyhttps://asana.com/guide/help/faq/security Calendly Third party headquarter address271 17th St NW, Ste 1000, Atlanta, Georgia, 30363, United StatesThe primary location of processing is the USA.Personal data collected by Calendly may be stored and processed in any country where Calendly or its affiliates, subsidiaries, or service providers operate facilities.Safeguards (art. 45 GDPR)Standard Contractual ClausesAdditional safeguards (Schrems II)EncryptionAnonymisation where possiblePseudonymisation where possibleFor more information, see Calendly’s Privacy Policyhttps://calendly.com/privacy Safeguards for international data transfers Transnational Management Associates Limited (trading as TMA World and Country Navigator)’s third party processors take all necessary measures to ensure the confidentiality, availability and integrity of personal data and to comply with the GDPR with regards to international data transfers. The international nature of its compliance certifications, as well as far-reaching technical security measures (including but not limited to encryption of the personal data, making the data illegible to an unauthorised recipient) are sufficient to ensure that the data subjects continue to benefit from the fundamental rights they are entitled to under the GDPR. Transnational Management Associates Limited (trading as TMA World and Country Navigator) relies on processing agreements with these sub-processors that include the model clauses (or “Standard Contractual Clauses”) which have been tested on the adequacy of its protection with regards to the specific sub-processing activities carried out in this particular subprocessing relationship. Additional security measures are taken to safeguard the international data transfers: Encryption;Anonymisation;Pseudonymisation where possible.Where Pseudonymisation is used by this third-party processor, they ensure that the personal data can no longer be attributed to a specific data subject without the use of additional information.This additional information is kept separately; andTechnical and organisational measures are taken to ensure that the personal data cannot be attributed to identifiable persons (encryption; database and data separation; access controls; and logging). Applicable law These conditions are governed by the laws of England and Wales. The court in the district where the collector has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies. Contact For questions about this privacy policy, product information or information about the website itself, please contact: hvanderlinden@tmaworld.com.