Organizations are increasingly dependent for their competitiveness on how well virtual teams can collaborate across borders. Collaboration is not achieved by simply asking people to work well together. Virtual collaboration, in particular, requires a disciplined approach that focuses all team members on the critical factors for success. This ebook shows how to form, develop and run great virtual teams.

Stability and predictability in markets are things of the past. Agility is the new currency for business success. A matrix organizational structure promises a higher degree of agility, but often fails to deliver. This ebook shows the solution lies in creating the conditions for alignment, discipline, quality and faster decision making to beat matrix inertia.

The business focus on diversity has shifted from compliance to value-creation. In a borderless workplace, the breadth and depth of cultural intelligence in an organization determines whether differences between people will become a negative force or the catalyst for innovation and growth. The critical positive factor is not the presence of diversity, but the presence of inclusion.

Digital fluency is the skilled use of new communication technologies to achieve goals. Knowing how to use a webconferencing tool (digital literacy) is a very different skill from using a webconferencing tool to run a highly productive and impactful virtual meeting (digital fluency). This ebook helps the reader grow from being literate to being fluent.