The Future Workplace and the CIO

| By TMA World

“The workplace as we know it is undergoing a seismic shift.  Mobility and on-demand access to data and services are dissolving the four walls of the enterprise.”

The Mobile Workplace: Empowering Users in the Anytime, Anywhere Workforce, Forbes Insights, 2017 (in association with IBM)

  • The traditional workplace is dying
  • The physical and virtual are converging
  • Cognitive computing and analytics are transforming our work capabilities . . . 

Mobile solutions, cloud computing, and the Internet of Things (IoT) have been available for some time, but the disruptive influence of these and other technologies is only now beginning to be felt by many organizations.  Enterprise technology is moving closer to consumer technology, i.e. app-based interfaces and mobile operating systems that work on desktops, smartphones or any other connected device.  Unified end-point management is critical to provide secure access to enterprise data and systems regardless of the device used or its ownership.  

The challenges, however, are not just technological as the Forbes Insights report makes clear.

“. . . the convergence of end-user computing activities is outpacing the capabilities of an IT management framework designed for an era of desktop computing.”

Just as companies had to come to terms with deriving market advantage from highly targeted customer-centric solutions, they must now seek productivity advantage by adopting employee-centric IT solutions.  Henry Cipriano, Senior Client Technical Architect, Digital Workplace Services, IBM says:

“Do you really understand what they [employees] use, when they use it, why they use it and have some level of contextual awareness about how they use it?” 

Achieving this level of user understanding is difficult because not all employees are created equal (e.g. task complexity, and responsibilities), and they all have different work habits.  Flexibility and scalability don’t often play well together, but they must be held in an optimal balance.

New technologies and user behaviors are challenging business models to keep up.  New relationships between employers and employees, as well as generational and cultural challenges mean new expectations much be managed.   

In an on-site and off-site user-centric world, the role of the Chief Information Officer (CIO) must be transformed.  Traditionally, the CIO has been an enforcer, but now the CIO’s primary role must be the enabler, innovator and change manager: the builder of agile technologies and cultures fostering rapid experimentation under-pinned by reliable data.

The future workplace and the CIO: getting the right information to the right people at the right time, in the right place with the right security.

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