Remote and flexible working is increasingly common and the challenge for the remote worker is to get the very best from employees when their primary or only, means of interacting with them is via technology.

Benefits for the delegate

By completing the Managing Remote Workers Learning Path, delegates will be able to:

• Recognize where the needs of a remote worker differ from face to face workers
• Use all available remote communication and management technology appropriately
• Create and sustain the motivation and discipline of remote worker participation
• Monitor and appraise the performance of remote workers
• Anticipate and overcome the obstacles to peak performance that may arise from the conditions of remote working
• Understand and capitalize on the different conditions of culture and circumstance
• Evaluate their own performance via results and feedback.

Benefits for your organization

Business impacts (QBITs) associated with the implementation of the competencies developed on this Learning Path include:

• Improved management of global teams
• Improved communication in the virtual environment
• Improved cooperation and teamwork
• Improved problem solving
• Reduced team conflict.

Audience

Leaders and managers who need to manage, communicate with and motivate remote workers using virtual communication and collaboration technologies.

Format

The Managing Remote Workers Learning Path follows our unique Discover-Develop-Deploy learning philosophy:

Discover

Two weeks prior to a scheduled workshop, delegates will be asked to:

• Complete a self assessment skills audit to identify what they do well and what they would like to improve
• Join an issues forum
• Complete a 1 hour Global Communication self study e-learning module.

Develop

Delegates will attend a scheduled face-to-face or virtual workshop, which covers topics including:

• Remote management challenges
• People: Communicating, building trust and motivating
• Expectations: Structure, information  and measures
• Performance: Sensing, enabling and developing.

Deploy

Post workshop, delegates will access a number of resources including a personalized action plan, a video gym and job aids. The TMA World Learning Portal can be used to access these resources.

Download the Managing Remote Workers Brochure