What We Do
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Diversity
"It's just commonsense." "O.K. But whose 'commonsense'?"
Never before in history have so many different peoples and cultures come into contact with one another. Both domestic and global businesses face the challenges and opportunities of cultural diversity. A more closely integrated global economy, increased migration, and new demands for finding the best talent have all helped create a diverse workplace. Managed well, diversity is a valuable asset. It increases understanding about different markets, helps trigger creativity, and leads to better-than-average decisions. Managed poorly, it can lead to unnecessary misunderstanding, conflict, confusion, and inefficiency.
In executing strategies, frontline leaders and managers are often confronted with different cultural assumptions and expectations about, for example, planning, decision making, communicating, leadership, and information sharing. Working with diverse customers, marketing and sales people are often confused by different perspectives about what the priorities are, about what is considered to be of most value. Leaders and managers at all levels need to recognise cultural differences, understand their potential positive or negative impact, determine what to do, and act appropriately to get best results for the business.
Everyone benefits from an ability to work and manage in a diverse business environment.
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