Optimising Knowledge Transfer
As companies become more complex through diversification and global expansion, the challenge of leveraging internal knowledge to create competitive advantage becomes ever greater. Effective expertise transfer across the business demands an assessment of current mindsets and skills in the company – are they still appropriate for the multifaceted, hypercompetitive and dynamic global business environment?
The Optimising Expertise Transfer programme enables participants to identify and act upon mindsets shifts required of themselves and their direct reports to facilitate the smooth internal transfer of knowledge in four key spheres:
- From ‘one way approach’ to ‘partnership’
- From ‘delivered expertise” to ‘didactically checked and acquired expertise’
- From ‘reactive’ to ‘proactive’ project planning
- From ‘cultural un-awareness’ to ‘cultural awareness’
Benefits
- Understand the hierarchy of four mindset shifts required to optimise expertise transfer across the business
- Leverage the advantages of global presence through effective international knowledge transfer
- Develop more efficient and standardised processes for expertise transfer
- Understand the cross-cultural and other contextual elements that complicate expertise transfer and proactively develop strategies to deal with them
- Develop a partnership culture for knowledge sharing within the business
Audience
Managers seeking to leverage the advantages of internal knowledge through the rapid and smooth transfer of expertise across the organization.
Some key topics
- Learning Styles: Activists, Reflectors, Theorists and Pragmatists
- Introducing the Mindset-Context-Process Framework
- Exploring Mindset – Managing Paradoxes, Current & Future Mindsets
- Exploring Context – the RISK Process, Cross-Cultural Patterns & Critical Incidents
- Exploring Process - Creating & Transferring Expertise in a Global Environment
- Developing a Transfer & Learning Strategy
- Case Study Strategy Presentations and Feedback
Methods
The programme consists of a 2 day classroom session. Day 1 will help participants recognise the importance of the key shifts that need to be achieved if expertise transfer is to be optimised, and introduce them to the key elements in the Mindset-Context-Process framework. Participants will also identify strategies and skills that need to be employed.
Day 2 will incorporate a project management approach to employ the strategies and skills that were highlighted during Day 1. It will focus on a case study that asks participants to work through problems and paradoxes that occur when creating and transferring expertise. Participants will be encouraged to pay attention to the skills/strategies highlighted during the previous day’s session while working through the case study.
In advance of the session participants will be asked to complete a WorldPrism™ cultural profiling questionnaire and a short International Experience Profile, and to bring copies to the workshop session.